What are Steve’s successes? When he was with a Fortune 500 company he was “appointed” to manage a department that was losing money and the staff was disorganized and dissatisfied. The previous manager left and went on medical leave due to the stress. Steve studied that department and developed a plan in conjunction with executive management to move the department to a new location, revamp procedures, re-engineered the strategic vision and worked with and eventually expanded the staff. Basically, he gave that department an over-haul. It wasn’t easy but that department went from losing money to adding $1.9mm to the company’s bottom line within 15 months.
What was wrong to begin with? For one, the previous manager was a task oriented individual. A nice person, but no vision; no plan. Remember, a vision that is not written down is just a wish. Re-engineering wasn’t even an idea. Secondly, the staff was a group of lone-rangers. Envy and back-biting was the norm and there was little cohesiveness or direction. Steve pointed out to senior management where he thought the flaws were, proposed some radical changes in approach, financial and personnel management and operations, and he and his team turned that department around. They not only stopped the “bleeding”, he actually expanded his staff, improved relationships both internally and externally and added that $1.9MM net profit.